In this practice, we all try hard to provide the best possible service for our patients. However, if you feel you are dissatisfied with any of our services, please direct your comments or complaints to the practice manager verbally, through a representative or in writing to the practice. Alternatively, if you prefer and would like advice, or have any issues or concerns in relation to any aspect of your NHS care, please contact:
Patient Services by telephoning 0161 212 6270 or by email email@example.com.
Patients can also contact the CQC (Care Quality Commission) on 03000 616161 or by email firstname.lastname@example.org
The practice has a complaints leaflet for information and a complaints procedure which is available here on the website. Both these documents are available in paper format from the surgery.
Complaints and Comments Procedure.doc
Complaints and Comments Leaflet.doc
We feel it is much better for grievances to be tackled as soon as possible and, ideally, directly between the parties involved, as misunderstandings can be more readily resolved in this setting.
We welcome constructive comments and suggestions about our services and have a suggestion box in the reception area. You can also submit items via the PPG suggestion box.