DUE TO SAFETY ISSUES AND IN LINE WITH GUIDANCE FROM THE CQC, WE REGRET THAT WE WILL NO LONGER BE ABLE TO ACCEPT REPEAT PRESCRIPTION REQUESTS OVER THE PHONE FROM 1ST JANUARY 2018. PLEASE ORDER VIA EMIS ACCESS, THROUGH A PHARMACY, ONLINE OR BY SUBMISSION OF YOUR 'B-SIDE' IN THE BOX IN RECEPTION, BY POST OR BY FAX ON 01706 346800. IF YOU REQUIRE ANYMORE INFORMATION PLEASE CONTACT RECEPTION ON 01706 346767.
Our local Clinical Commissioning Group have developed a policy which may mean that we do not prescribe certain items which are not true medicines or are available cheaply from pharmacies and other retail outlets. The information regarding these medications can be found in the document below.
Prescribing for Clinical Need.pdf
Telephone requests for repeat prescriptions may be made between 10.00am - 12 noon and 1.30pm - 4.00pm every week day except bank holidays. However, on some occasions when it is extremely busy it is necessary to have the answerphone on for short periods during the times listed above. Please note that this is a recorded message only, therefore patients are unable to leave their prescription orders. Patients must use the dedicated prescription line 01706 346969 when requesting prescriptions.
You are now able to make requests through the new EMIS Patient Access online service. This is the same online service used to book appointments online. To register for this service please read the information in Practice News. If you are already registered with the service but unable to see the medication tab, please contact the surgery and speak to reception who will facilitate this on your account.
You can also make your request online by clicking on the link below. PLEASE BE ADVISED THAT AS OF THE 1ST DECEMBER 2017, YOU WILL HAVE TO BE REGISTERED WITH PATIENT ACCESS TO ORDER PRESCRIPTIONS ONLINE AS THE LINK BELOW WILL BECOME OBSOLETE. TO REGISTER PLEASE FOLLOW THE LINK ON THE HOME PAGE.
FROM THE 1ST DECEMBER 2017 THE NEW LINK WILL BE POSTED BELOW TO REGISTER AND LOG IN.
You can also request prescriptions via the post including a stamped self-addressed envelope but please allow adequate time for postal delivery.
Remember: you need to allow us 48 hours to generate prescriptions.
The surgery is constantly looking at ways to improve the service we offer our patients and a very large number of our patients now collect their repeat medication directly from the chemist of their choice. Going directly will inevitably save our patients a great deal of time. Ask one of the prescribing team for further details.
N.B. ANY ITEM THAT IS NOT AUTHORISED FOR REPEAT BY A GP WILL TAKE 72 HOURS
Emergency Planning for a Prescription
If a patient requests an emergency prescription on the day this would be requested to a GP, usually to the patients usual GP. This includes diabetic, asthma, pain killers, cancer drugs and patients that have a care plan. The patient will be asked to ring back later that day to speak to the prescription team for an update on the request.
- Any item that has not been authorised for a repeat by a GP will take 72 hours
- The telephone number for ordering prescriptions is 01706 346969
- The prescribing team are unable to contact patients regarding problems when issuing prescriptions.