To improve access for patients to our doctors we have introduced some new ideas. Each day a doctor will be available for on-the-day telephone appointments. This means that you will have the opportunity to talk to a doctor on the phone instead of having to come down to the surgery. The doctor can give advice, arrange to issue a prescription or make other appropriate arrangements. It may be that you are simply seeking some reassurance.
Obviously, sometimes the symptoms are such that a doctor will need to see you face to face or examine you. If that is the case, the doctor will arrange for you to come down to the surgery. It is well known that 80% of GPs’ diagnoses are made by speaking to the patients rather than by examination.
Many patients are finding this much more convenient as they do not need to take time off work or arrange transport/childminders etc. Just phone 01706 346767 and ask for a telephone appointment session that day. You will be asked for a contact number for the doctor to call you back. The receptionist will give you an approximate time the doctor will call you. It is important that you are available to speak to the doctor when he/she calls.
The majority of our appointments are still face-to-face consultations but the introduction of telephone appointments means that there will be more surgery appointments available for you.