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Changes to Turnaround Time for Repeat Prescriptions
Posted on 23 May 2019
As of the 1st September 2019 the turnaround time for repeat prescriptions will be increasing to 72 working hours for items on repeat and 96 working hours for items that are not or have a query.
This is due to a number of factors including GP’s change of sessions and also the increase of urgent prescriptions being requested by patients on the day.
Please allow the full turnaround time before calling or coming to the surgery to enquire whether your prescription has been issued and in the first instance if you have a nominated pharmacy please contact them.
If there is a problem with the issuing of the medication ordered you will be contacted by the prescribing team by text message if you have consented for us to contact you that way.