We had a new telephone system installed on 13th August 2020. Please ensure you listen to the recorded message to ensure that you get through to the appropriate department. Calls cannot be transferred from the referral department to appointments and the referral department do not have the facility to make appointments.
Thank you for your patience.
Appointments can be made by telephone, online (see below) or by personally calling in at the surgery during opening times. Appointments to see the doctor can be made up to three months in advance.
You may see any of the doctors in the practice but please make an appointment in advance. Urgent problems will always be seen that day wherever possible.
Please bear in mind that the appointment is for one person only. If it is required that the doctor should see more than one person at the time of the consultation, please make sure that the receptionists are advised so that the appropriate arrangements can be made for an extended appointment.
We apologise for delays which can occur in surgeries; these usually occur because a patient has a particularly complex or difficult problem which takes significantly more time to sort out. We would ask for other patients to be understanding of this - sometime in the future it could be you that needs the extra time.
Please be punctual. This helps other patients as well as the practice. If you cannot keep an appointment, please cancel as soon as possible so that that appointment can then be offered to another patient who is in need of it.
Patients can book, cancel and check their own appointments at anytime night or day using our online booking service (see link below). One of the main benefits is that you are able to book, cancel and check your appointments even when the surgery is closed.
Just follow the on screen instructions on the link below or visit the Patient Access website to register. Patients have found this very beneficial when booking appointments in the comfort of their own home after the surgery has closed. This has greatly reduced the number of patients trying to get through on the telephones at 8.00am when it is most busy. Please be advised that any appointment booked online may be telephone triaged by a clinician. When booking appointments using online access please try and be specific when stating the problem to enable the clinicians to signpost you to the most appropriate service.
7 DAY ACCESS APPOINTMENTS
Did you know that you can book to see a gp or nurse at evenings, weekends and on bank holidays for routine appointments?
Appointments are available at four different hubs:
Rochdale Infirmary, Whitehall Street, Rochdale, OL12 0NB
Middleton Health Centre, Unit F1, First Floor, Middleton Shopping Centre, Limetrees Road, Middleton, M24 4EL
Heywood Phoenix Centre, Church Street, Heywood, OL10 1LR
Pennine Surgery/Littleborough Health Centre, Featherstall Road, Littleborough, OL15 8HF
They are open every evening from 6.30pm until 9.00pm and weekends; Saturday 8.00am until 6.00pm and Sundays 10.00am until 1.00pm.
To book routine appointments patients need to ring 0161 763 8292 which is the central booking line for all 4 hubs.
We are aware that some patients find it difficult to attend surgery during our current working hours. In order to improve our service to these patients, we now offer some early morning, evening and weekend surgeries. These extra surgeries are by appointment only. Patients are able to book them in advance. They are intended to help our patients who need to see a GP but find it difficult during the normal working day.
Unfortunately, this service is unable to provide emergency appointments or home visits. These will continue to be provided by NHS 111.
The “Extended Opening Hours” are held on Monday, Wednesday and Friday early mornings, Monday evenings (6.30pm – 8.00pm) and some Saturday mornings.
Patients That DNA (Do Not Attend)
The surgery has a system whereby they monitor patients who fail to attend their appointments. If patients book appointments and continually fail to attend them without informing the surgery, letters will be sent to those patients and this may result in the practice asking them to register elsewhere. If you cannot keep an appointment, please cancel it as soon as possible and then that appointment can be offered to another patient who is in need of it.
The surgery offers a text reminder service for patient appointments and we use this facility to send out reminders for clinical requests such as cervical smears and smoking status. If you do not want to receive these reminders please let a receptionist know so that they can 'opt you out'. Text reminders can only be sent to mobile numbers so please ensure that you Inform us of any changes to your contact details.