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NHS Choices

Friends and Family Results

Have your say to improve your care

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

Since its launch in 2013, more than 25 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more.

You are able to access the FFT for Ashworth Street surgery from the website, on the electronic kiosk in reception located in between room 6 and room C or by text message following an appointment.

Since 10th May 2017 to the present date we have had 3954 responses from the FFT and of these 95% would recommend the surgery to friends and family.

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