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Call 111 - When it is less urgent than 999
NHS Choices

Out Of Hours Services

NHS 111 online

111 online is a new service which helps people get urgent healthcare online.

Click here for more information.

Did you know that you can book to see a GP or nurse at evenings, weekends and on bank holidays for routine appointments using 7 Day Access? The service gives patients more flexibility in where, when and how they use local health services.

It helps those who struggle to get to the doctors during the week, because of work and family commitments.

Appointments are available at four different hubs (Middleton Health Centre, Middleton/Phoenix Centre, Heywood/Pennine Surgery, Littleborough/Urgent Care Centre, Rochdale).

They are open every evening from 6.30pm until 9.00pm and weekends; Saturday 8.00am until 6.00pm and Sundays 10.00am until 1.00pm and have access to your medical records - subject to their consent.

To book routine appointments to see a GP or book in with a nurse for bloods, smears, ECG's, etc, patients need to ring 0161 763 8292 which is the central booking line for all 4 hubs.

Other Out Of Hours Services

Choosing the appropriate option when accessing medical help out of hours can be confusing. It is estimated that one out of every four people that go to A&E or an Urgent Care Centre could have either self-treated for minor illnesses/injuries or been treated by other local services.

If you have an out-of-hours problem which you would usually contact the GP surgery remember your first ports of call should be:

Emergency Calls

If the patient is complaining of chest pain or has a life-threatening emergency, please dial 999 for an ambulance.

If the patient has had an accident, please take them to the nearest Casualty/Urgent Care department.

If you require a doctor between 6.30pm and 8.00am on a weekday or at a weekend or on a bank holiday please ring 111.

NHS 111 is a service that has been introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it's not a 999 emergency.

Remember that this is an emergency service; please treat it accordingly.

A trained receptionist will record all the necessary information for the doctors.

Your call will be dealt with in one of three ways:

1. The duty doctor will discuss the call with you and may give advice, with the request to telephone the doctor again after a relevant time, if you are still concerned.

2. You may be required to attend the Moorgate Primary Care Centre, which is a special surgery sited at 22 Derby Way, Bury, BL9 0NJ, or at an alternative surgery within your own locality.

3. The duty doctor may authorise a home visit if the patient is medically unfit to travel.

Have a pencil and paper handy. Please use the service in genuine emergencies only, i.e. for problems which will not wait until the surgery re-opens at 8.00am.

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