DUE TO SAFETY ISSUES AND IN LINE WITH GUIDANCE FROM THE CQC, WE REGRET THAT WE WILL NO LONGER BE ABLE TO ACCEPT REPEAT PRESCRIPTION REQUESTS OVER THE PHONE FROM 1ST JANUARY 2018. PLEASE ORDER VIA THE POST, PATIENT ACCESS, THROUGH A PHARMACY, ONLINE OR BY SUBMISSION OF YOUR 'B-SIDE' IN THE BOX IN RECEPTION.
Our local Clinical Commissioning Group have developed a policy which may mean that we do not prescribe certain items which are not true medicines or are available cheaply from pharmacies and other retail outlets. The information regarding these medications can be found in the document below.
Prescribing for Clinical Need.pdf
You are now able to make requests through the new Patient Access online service. This is the same online service used to book appointments online. To register for this service please read the information in Practice News. If you are already registered with the service but unable to see the medication tab, please contact the surgery and speak to reception who will facilitate this on your account.
You can also make your request online by clicking on the link below.
You can also request prescriptions via the post including a stamped self-addressed envelope but please allow adequate time for postal delivery.
Please be advised that we can only take requests for medication seven days before your medication runs out unless there is a specified reason stated.
Remember: you need to allow us 48 working hours to generate repeat prescriptions.
The surgery is constantly looking at ways to improve the service we offer our patients and a very large number of our patients now collect their repeat medication directly from the chemist of their choice. Going directly will inevitably save our patients a great deal of time. Ask one of the prescribing team for further details.
N.B. ANY ITEM THAT IS NOT AUTHORISED FOR REPEAT BY A GP WILL TAKE 72 HOURS
Emergency Planning for a Prescription
If a patient requests an emergency prescription on the day this would be requested to a GP, usually to the patients usual GP. This includes diabetic, asthma, pain killers, cancer drugs and patients that have a care plan. The patient will be asked to ring back later that day to speak to the prescription team for an update on the request.
- Any item that has not been authorised for a repeat by a GP will take 72 hours
- The prescribing team are unable to contact patients regarding problems when issuing prescriptions.